Advanced, customer-oriented maintenance services Keeping lifts up and callbacks down

Remote monitoring and automatic fault resolution are the future of lift maintenance. But our people are the bedrock of our service. More than 40,000 experts collaborate daily – often behind the scenes – to ensure you, and every Schindler customer, enjoy industry-leading uptime with minimal disruption.

Schindler Service can help you:

Resolve breakdowns by up to 34%* faster
Reduce callbacks by up to 37%*
Cut service-related emissions by up to 99.5%**
Prevent interruptions and simply generate customized reports
Receive up-to-the-minute performance insights

^{*Compared to non-connected units.

**According to TÜV Rheinland certificate (Zertifikat Product Carbon Footprint; PCF C01-2022-03-21254480).}

Get in touch

How do we do this? A combination of our people and technology.

Meet the experts working behind the scenes to deliver service excellence

Enhanced uptime with connected lifts

Connected lift data allows us to find and fix issues before you know there’s a problem. Abby Thebeau orchestrates this support at one of our Technical Operations Centers. Step into her world.

Read Abby’s blog

Making service sustainable

Digital technology, connected lifts, and smart maintenance service can reduce your building’s environmental footprint, while keeping people moving. Say hello to Annika Jamal El-Din, who is committed to developing greener services for our customers.

Read Annika’s blog

The technicians’ technical support

In the age of connected lifts, maintenance and servicing is becoming a complex discipline. Learn how Marek, one of our leading lift engineers, delivers specialist support to our customers and technicians.

Read Marek’s blog

Smooth operators

We aim to deliver outstanding levels of service, keeping lifts and escalators working smoothly for passengers. Service Technicians like Julien Locher work quietly in the background to minimize any service-related disruptions to their day.

Read Julien’s blog

Maintaining rigorous standards across brands

As our service standards are so high, many customers rely on us to maintain all the lifts and escalators in their building, not just Schindler units. See how people like Li-qun help us to deliver a consistent standard of service across all brands.

Read Li-qun’s blog

The technology we rely on

Our people use a range of tools and solutions to proactively identify faults, often before they become an issue, and to deliver faster, more efficient repairs in the field.

Schindler Ahead Connectivity and Remote Monitoring

Ahead Connectivity enables a whole range of new digital products and services, allowing us to provide adaptive and personalized maintenance service facilitated by data from digitally connected units.

Technical Operation Centers

Services focused on advanced equipment maintenance. They include a suite of digital products and services that drive higher uptime and faster repairs thanks to diagnostic insights and recommended actions.

Spare parts optimization

Ensuring technicians have quick access to the components they need minimizes the environmental impact of the spares supply chain, reduces waste, and leads to a more efficient service.

Welcome to mission control

Globally, we operate 27 Technical Operations Centers in which we monitor connected lifts and escalators around the clock and address problems in real time.